I should like to take this opportunity to thank you for all your help with the sale of the above property. I particularly want to thank you for dealing with the viewings etc. personally as the property was empty and I do not live nearby.
It makes a nice change nowadays to know that you dealt with the sale personally and I appreciate the fact that you always took the trouble to contact me and keep me informed of the progress.
Many thanks once again and I wish you and your company success in the future.
Mrs Garland wanted us to take care of all the viewings personally – and so that’s what we did.
Listening and acting on what our clients ask for is how we deliver an effective, personal service to each of our clients.